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Assignment Rule

\u003e Introduced in Version 12

An Assignment Rule lets you set up automatic assignment of documents to Users.

To assign the support tickets automatically amongst the employees who work on support, an Assignment Rule can be used.

To access Assignment Rule, go to: \u003e Home \u003e Settings \u003e Assignment Rule

1. How to create an Assignment Rule​

To set up an automatic assignment:

  1. Go to the Assignment Rule list, click on New.
  2. Select the Document Type you want to assign automatically (for example Issue).
  3. Write the \