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Issue

An Issue is an incoming query from a Customer, usually via email or from the Contact section of your website.

\u003e Tip: A dedicated support Email Address is a good way to keep track of incoming queries. For example, you can send support queries to ABNERP at [email protected] and it will automatically create an Issue in our system.

To access the Issue list, go to: \u003e Home \u003e Support \u003e Issues \u003e Issue

1. Prerequisites​

Before creating and using Issues, it is advised that you create the following first:

2. How to Create Issue​

Issues are automatically created if you use the append to feature in Email Account.

You can also create an Issue manually, to do that:

  1. Go to the Issue list, click on New.
  2. Enter the Subject, Raised By, and a description of the Issue.

2.1 Additional Options when Creating an Issue​

  • Status: When a new Issue is created, its status will be \