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Sales Return from Sales Invoice

To process a sales return from an existing sales invoice in ABNERP, open the original submitted invoice, click Create \u003e Return, and set the item quantities to negative. Save and submit to reverse the accounting entries, generate a credit note, and update your stock.

Step-by-Step Return Process​

Follow this workflow to easily process customer returns:

  1. Locate the Invoice: Go to your Sales Invoice List and open the original, submitted sales invoice that the customer is returning items against.
  2. Initiate the Return: Click the Create button in the top-right corner of the invoice and select Return.
  3. Adjust Quantities: The system will populate a new Sales Invoice/Return draft. Update the Quantity field to a negative value for the items being returned . If they are only returning a partial amount, edit the negative number to reflect the specific returned quantity.
  4. Update Stock: Ensure the Update Stock checkbox is checked if the returned goods are physically coming back into your warehouse . You may need to specify the correct Warehouse, Batch No, or Serial No.
  5. Save and Submit: Verify the rates, taxes, and customer details, then click Save and Submit.

Once submitted, ABNERP will automatically create a Credit Note to credit the customer's account receivable balance, debit the appropriate income or tax accounts, and increase your inventory balance .