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Maintenance Visit

A Maintenance Visit is a visit made by an engineer to a Customer\u2019s premise for maintenance work of an Item.

To access the Maintenance Visit list, go to:

\u003e Home \u003e Support \u003e Maintenance \u003e Maintenance Visit \u003e \u003e

  1. Prerequisites
  1. How to create a Maintenance Visit
  1. Go to the Maintenance Visit list, click on New.
  2. The current date and time will be recorded, this can be edited.
  3. Select the Customer.
  4. Select the Maintenance Type whether Scheduled, Unscheduled, or Breakdown.
  5. Set the completion status whether 'Partially Completed' or 'Fully Completed'.
  6. Select the Item Code and Serial Number.
  7. Enter a Description of the maintenance, select the Sales Person performing the maintenance, and enter the work done.
  8. Save.

2.1 Additional Options when Creating Maintenance Visit​

  • Customer Feedback: You can record any feedback given by the Customer regarding this Maintenance Visit.

  • The following fields will be fetched from the Customer form:

    • Customer Address
    • Contact Person
    • Territory
    • Customer Group
  1. Related Topics
  1. Warranty Claim
  2. Maintenance Schedule
  3. Sales Order